UniConnectly Help Desk

Support Center

Reach the right channel quickly for account, community management, event, sponsorship, and data requests. Our team prioritizes your request and responds with a clear next step.

Get email support

Request flow

Better context, faster resolution.

We classify the request

We route the request to the right team based on topic, user type, and urgency.

We verify the required account

For account, community, or data requests, we complete secure verification steps.

We share the resolution or next step

We clearly share the outcome, follow-up note, or any additional information needed.

Response expectation

1-2 business days

Data security

Verified process

Quick support

How can we help?

Choose the most common support path at a glance; requests with the right context are resolved faster.

General support request

Write to our team about sign-in, profile, event participation, community panel, or partnership questions.

Create support request

Account management

Account Management & Deletion

If you want to delete your UniConnectly account or data, you can follow the steps below. Your data is permanently deleted from our systems except for legal obligations.

Account and data requests are processed only through the registered email address; this step is required to protect your account.

Deletion within the app

1Go to your profile.
2Click the settings icon in the top right corner.
3Enter the 'Account Settings' section.
4Click 'Delete My Account' and confirm.

Request via email

If you cannot access the app, you can request the deletion of your account and all your data by sending an email with the subject 'Account Deletion Request' from your registered email address to info@uniconnectly.com.

Send email

Support scope

Clear routing for every role.

UniConnectly brings different needs for students, community managers, and institutional stakeholders into one support experience.

Students

Get help with sign-in, profile, event discovery, applications, and account access.

Communities

Data and security

Follow controlled processes for GDPR, privacy, account deletion, and data requests.

Legal center

Contracts and Policies

Rules, terms of use, and legal agreements you are subject to when using our platform. You can review these texts before taking action.

Support ready

Send your request with the right details so we can move faster together.

If you include your user type, account email, and expected action in the subject or message, our team can classify the request faster.